I hate you. When our home phone died completely and my internet kept running slowly and disconnecting, you made us wait. When it happened again a few weeks ago, you made us wait two weeks. Then you came and blamed ME, for using equipment that YOU gave me and told me to use. When you were gone, I was glad it was fixed but called you an asshole in your absence. You gave us a credit for the lost phone but not for the lost internet.
Then the same thing happened again last week. You said you needed another two weeks, got shitty with Mrs P on the phone and made excuses this time. We told you we would switch providers if you didn’t come sooner. You said you couldn’t and thought we were bluffing. But we weren’t.
To paraphrase another dis-satisfied customer I know: How shitty is your fucking network if you’re always backed up for two fucking weeks for repairs? A gentleman I know who worked for you and your predecessor for three decades said that they used to turn things like this around in 48 hours on principle because phone (and now internet) service is a basic part of modern life for some Americans (bracketing discussion of our materialistic standard of living here) — or at the very least something you charge us a lot of money for but then don’t deliver.
If a switch is possible (and it looks like it is), I’d rather not give you $200 a month in communication “service” that we sometimes get but always get charged for.
Go to hell,
Mr JG to the P
(Yes, I wrote this at work.)
I’ve been there with other companies. So frustrating. Right now I hate Dell. LOL
And you’re making me feel guilty for liking my Verizon Wireless. :(
Don’t let the man get you down!
I shouldn’t write this because I’ll go home to find that the opposite is true. But my phone and internet are miraculously working again!
I was disheartened to learn that any DSL or phone service I get in my building will just be a leased Verizon line anyway. I don’t know what to do:(
Dude, I’ve got bad news for you. DSL rides on copper. Verizon is heavilly investing in fiber – seemingly at the expense of the “legacy” copper business. The guy you talked to who quoted 48 hours was probably from the old C&P days and was probably CWA (Communications Workers of America Union).
Here’s the deal. Telephony is a regulated utility – just like power – and Verizon is obligated to provide dial tone to you with a 99.999% uptime guarantee- this is why power is sent over that copper line for “regular” phones.
Internet is not a regulated utility (and we don’t want it to be for a variety of reasons), so they really are only obligated to you in terms of their service level agreement with you as a subscriber. (This will go for any Internet provider).
With that said, and I know I’m kind of rambling here, I’d recommend that you look into Verizon’s FiOS product. Here’s why: First, it’s competitively priced with offerings from cable companies. Second, the voice side is still provisioned as a regulated utility so they are obligated by law to provide you voice service. (They even install a UPS on your system to keep your voice up during a power outage). Third, Verizon seems to be investing in fiber (FiOS) and will likely respond better. And finally, I’ve been using the service since it was rolled out here 3 years ago and have not had a single interruption in my voice or internet service as far as I know.
Of course your mileage may vary, but the infrastructure where I live is about as old as the infrastructure in North Baltimore so I’d kind of expect it to be similar to mine.
Hope this helps. Feel free to contact me via email if you have questions etc.
I’d love to get me some FiOS, but there’s some bureaucratic BS with it coming into Baltimore City. As a pal of mine said, if you can’t find the right person in the City govt to bribe and get us some FiOS in Charm City…. :)